Privacy Policy

Last updated: 18 September 2026

This Privacy Policy explains how itndesign (Pty) Ltd t/a SymplTorque ("SymplTorque", "we", "us") collects, uses, shares and protects personal information when you visit www.sympltorque.co.za or use the SymplTorque workshop management software and related services (the "Service"). It should be read together with our POPIA Notice, which sets out your rights under South Africa's Protection of Personal Information Act, 2013 (POPIA) in more detail, and our Terms of Service.

Who we are

SymplTorque is operated by itndesign (Pty) Ltd t/a SymplTorque, a company registered in South Africa (registration number 2013/154587/07), with its registered address at 1st Floor, Block B, North Park, Black River Park, 2 Fir Street, Observatory, Cape Town, Western Cape, South Africa, 7925. You can contact us about privacy at connect@sympltorque.co.za. We are formalising our Information Officer registration with the Information Regulator and will publish those details here once it is done.

The information we collect

We collect the following categories of personal information:

Account and contact information you give us when you enquire, join our early-access community, or create an account: your name, your workshop's name, email address, phone or WhatsApp number, and role.
Billing information needed to manage a subscription. Card payments are handled by our payment partner (see "Yoco and payments" below); we do not store full card details on our systems.
Information you enter into the Service to run your workshop, which may include personal information about your own customers (for example vehicle owners), such as names, contact details, vehicle details, service history, photographs and signatures. We process this information on your behalf, as your operator, as explained in our POPIA Notice.
Usage and device information collected automatically when you use the website or app, such as pages visited, actions taken, approximate location, device type, and log data, used to keep the Service secure and to improve it.
Cookies and similar technologies, described under "Cookies" below.
Communications you send us by email, WhatsApp, SMS or through the Service.

How we use your information

To provide, operate, secure and support the Service.
To set up your account, onboard your workshop, and provide early access.
To bill you, take payment, and keep records required by law (including tax records under SARS requirements).
To send you service messages, updates and, where you have agreed, marketing about SymplTorque.
To respond to your enquiries and provide support.
To detect, prevent and address technical issues, fraud and misuse.
To comply with our legal obligations.
To understand how the Service is used and to improve it.

Our lawful basis

We process personal information where processing is necessary to perform our contract with you, where you have consented, where it is required to meet a legal obligation, or where we have a legitimate interest that is not overridden by your rights. Our POPIA Notice sets out how this maps to the conditions for lawful processing under POPIA.

Yoco and payments

Card payments and payment links are processed by Yoco, who handle your card information under their own terms and privacy policy. We receive confirmation of payment and limited transaction details, not your full card number.

Who we share information with

We do not sell your personal information. We share it only as needed to run the Service and meet our obligations, including with:

Service providers (operators) who process information on our behalf under written agreement, such as Amazon Web Services (our hosting provider), BulkSMS (our SMS provider), and Yoco (our payment provider).
Professional advisers such as accountants and lawyers, where necessary.
Authorities where we are required to disclose information by law, or to protect our rights, users or the public.
A successor in the event of a business sale or reorganisation, subject to this policy.

Where your information is stored

Your information is hosted with Amazon Web Services (AWS) in its Cape Town Region, so it is stored in South Africa. Our service providers, Amazon Web Services, BulkSMS and Yoco, process personal information in South Africa. If that ever changes, we will update this policy and apply the safeguards POPIA requires for cross-border transfers.

How long we keep it

We keep personal information for as long as your account is active and for as long afterwards as we need it to meet our legal, tax and accounting obligations. Tax records that support VAT invoices and financial transactions are kept for seven years. More generally, we retain data on our systems for up to ten years under our internal data-retention policy. We aim not to keep personal information for longer than necessary for the purpose it was collected, and we delete or de-identify information we no longer need.

How we protect it

We use reasonable technical and organisational measures to protect personal information against loss, unauthorised access and misuse. These include encryption in transit over HTTPS, encryption of stored data at rest, and role-based access control that limits who can see what. No system is perfectly secure, but we work to protect your information and, if a security compromise affecting your personal information occurs, to notify you and the Information Regulator as POPIA requires.

Cookies

Our website uses one cookie, which records whether you accepted or declined the banner shown on your first visit. We do not use analytics or marketing cookies, and we do not track you across other websites. You can clear cookies in your browser at any time.

Your rights

You have rights over your personal information under POPIA, including the right to access it, ask us to correct or delete it, object to certain processing, and complain to the Information Regulator. These rights, and how to exercise them, are set out in full in our POPIA Notice.

Children

The Service is intended for businesses and is not directed at children. We do not knowingly collect personal information from children.

Changes to this policy

We may update this policy from time to time. We will post the updated version here and change the "last updated" date. Where changes are material, we will take reasonable steps to let you know.

Contact us

For any privacy question, or to exercise your rights, contact us at connect@sympltorque.co.za.